Great design satisfies both our needs and our desires.
Often the emotional connection to a product or an image is what engages us in the first place.
Time and again we see successful products that were not necessarily the first to market but were the first to appeal to us emotionally an d functionally.
In other words, they do the job and we love them.
The iPod was not the first MP3 player, but it was the first to be delightful.
The idea will grow ever more important in the future. As Daniel Pink writes in his book 'A Whole New Mind':
"Abundance has satisfied, and even over-satisfied, the material needs of millions - boosting the significance of beauty and emotion and accelerating individuals' search for meaning".
As more of our basic needs are met, we increasingly expect sophisticated experiences that are emotionally satisfying and meaningful.
These experiences will not be simple products. They will be complex combinations of products, services, spaces, and information.
They will be the ways we get educated, the ways we are entertained, the ways we stay healthy, the ways we share and communicate.
Design thinking is a tool for imaging these experiences as well as giving them a desirable form.
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